Help Center

Frequently Asked Questions

One-stop answers for account, character discovery, AI chat, the creator hub and cross-device sync.

Account & Login

YeYu AI is a discovery and creation hub for AI characters, with 4000+ community-crafted character cards. New users can browse the entire library and enjoy a daily free chat allowance after signing up — no payment required to start.
Click "Visit Now" in the top-right corner. You can sign up with email, phone or social login in under 30 seconds and instantly access all basic features.
On the login page tap "Forgot password", enter your registered email or phone, and follow the verification steps to reset. Check the spam folder if you don't see the email; otherwise contact technical support.

Characters & Discovery

Start with the Featured or Daily rankings to spot trending picks, then filter by genre — fantasy, school, sci-fi, mystery and more. Every card shows persona description, world setting and engagement metrics so you can decide quickly.
Featured combines interactions, save rate and freshness; Daily/Weekly/Monthly use heat within the time window; All-Time reflects cumulative performance. All rankings refresh hourly.
Use the top search bar with keywords or tags. If nothing matches, head to the Creator Hub and publish your own card — every contribution helps the community grow.

Chat & Models

YeYu AI is compatible with multiple leading LLMs. The platform automatically routes each persona to the engine that best fits its style, scenario and required context length.
Every conversation has a generous context window. When the limit is reached, the system summarises earlier turns to retain key memory so long-form storytelling stays coherent.
Long sessions rely on summarisation, so subtle details may slip. Reinforce key facts in chat, or add them to the World Book and Permanent Memory fields of the card.

Creator Hub

Absolutely. Open the Creator Hub and use the visual editor to set persona, world, prompts and openings. One-click publish sends your card into the community for others to discover and chat with.
All public cards go through automated and human review to ensure community standards. Drafts and private favourites are not subject to review. See the Terms of Service for the full policy.
Original cards, world settings and dialogue you create are yours. The platform receives a non-exclusive licence to display and distribute them within the scope of the Terms. See the Copyright Notice for details.

Sync & Privacy

Yes. YeYu AI ships with a web app, mobile browser experience and an installable PWA. Sign in with the same account and your conversations, favourites and drafts sync seamlessly across devices.
Private chats are not used for model training by default. Optional features that require it will ask for explicit consent and can be disabled at any time. See the Privacy Policy.
Account → Data & Privacy lets you request a full data export within 24 hours, and submit account deletion. Deletion is permanent and irreversible once approved.

Billing & Membership

Free users get a daily chat quota plus full access to all cards and rankings. Members unlock higher-tier models, longer context windows, exclusive previews and advanced creator tools.
Major credit cards, Apple Pay, Google Pay and select local methods are supported. All payments are processed by compliant third parties — we never store payment credentials.
Subscriptions unused within 7 days can be refunded with one click in Account → Orders. Beyond 7 days, please file a ticket for case-by-case review. See the Terms for details.

Didn't find your answer? Visit Technical Support to file a ticket or leave a note on the Feedback page.